Repair of ASM sensors and instruments
If you would like to return an ASM sensor (or any other product, which you purchased from ASM) back to us for repair outside of warranty time, please send us a service request indicating the sensor type and the serial number. If it is a sensor model that can be repaired, we will send you an RMA (Return Material Authorization) Number. Upon receiving the RMA Number please download, fill out and sign the safety regulation form. This is required to insure the safe handling of the returned products. Please enclose all shipping documents, a failure description and the completed safety regulation form with your shipment.
Please note that shipments without a RMA number or without a signed safety regulation form cannot be accepted and will be returned to the sender. Upon arrival, a quotation for the repair cost will be generated and sent to the sender. The status of the repair may be checked at any time.
Service&Repair delivery address USA:
ASM Sensors, Inc.
Service & Repair
650 W. Grand Ave., Unit 205
Elmhurst, IL 60126
Service&Repair delivery address outside the US:
Please contact your local distributor or ASM office.
Measuring records and factory certificates (ISO9001)
To ensure the consistently high quality of ASM sensors, we carry out a full check of all positional and speed sensors. Each sensor is tested on a calibrated measuring device. State-of-the-art laser interferometers ensure the complete traceability of all measuring values. A standard measuring record or factory certificate can be produced for each sensor, upon special request. These can either be ordered as an option with the sensor or created for sensors that are already in use. Even after repairs, measuring records and / or factory certificates can be requested. A calibration interval of one year is recommended.